Customer service agent
Definitions
A professional who assists customers with inquiries, complaints, or technical issues via phone, email, or chat.
An employee responsible for managing customer relationships and ensuring satisfaction through direct support and problem resolution.
Examples
The customer service agent patiently explained the refund policy to the frustrated caller.
After speaking with a helpful customer service agent, my technical issue was resolved within minutes.
Synonyms
Support representative Client services associate Help desk technician Customer care specialist Service advisor